How can I place an order?
You can place an order online. 10-5pm Monday to Friday or via email to firstname.lastname@example.org
When can I contact your customer service team?
You can contact our friendly customer service team on 00212-808-532-424 10-5pm Monday to Friday or via email to email@example.com
Can I cancel my order?
You can cancel your order anytime prior to dispatch, simply contact our customer service team on 00212-080-532-424
What are your delivery charges and timescales?
Please see our Delivery Information which will tell you everything you need to know.
Who delivers your parcels?
For standard items, we use Maroc Poste. For express delivery we use DHL
How do I return a product?
Please see our Returns Information which will tell you everything you need to know.
How long do I have to return an item?
We ask that you notify us within 7 days of receiving the goods and that you return them to us within 14 days with the returns form provided.
Are returns free?
We are not able to offer free returns. We require you to be responsible for the cost of returning an item to us where you have changed your mind. If you believe your item is faulty on arrival please contact our friendly customer service team on 00212-808-532-424 10-5pm Monday to Friday or via email to firstname.lastname@example.org
What happens if my goods arrive damaged?
In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 00212-808-532-424 or via email at email@example.com
I returned my order, how long will a refund take?
Please allow 14-21 working days for your parcel and paperwork to reach us and 3-5 working days for your account to be credited having received it.
Do you offer a gift wrapping service?
Unfortunately we do not normally offer a gift wrapping service at this time. However should you be buying an item as a gift and having it posted directly to the recipient, then we will do our best to help. Please contact us with your requests via email to firstname.lastname@example.org
How do I use my promotional code?
If you have a promotional code you simply need to enter this at the checkout and your discount will be automatically calculated. Please note that only one promotional offer can be used at any one time.
Do your prices include VAT?
There is no VAT (TVA) chargeable on artisanal good in Morocco.
When will you debit my order?
All orders are debited in full at the time the order is placed.
Do you ship internationally?
Yes, we do offer delivery to a wide range of international destinations. Please be aware delivery times and costs will vary. For larger items please contact us prior to ordering so that we can provide you with a quote for delivery.
How do I add my details to your Mailing List?
You can subscribe to our email newsletters on the homepage of our website. We will only send one to two emails a month to introduce new products and features.
How do I unsubscribe from your Mailing List?
Each newsletter has an unsubscribe link at the bottom, this is the quickest and easiest way to unsubscribe, but if you have any problems in doing so please contact us at email@example.com
Can I choose an alternative delivery address to my billing address?
Yes, you will be given the choice to send your goods to either your billing address or an alternative address, work or home.
Why are some products out of stock?
We endeavor to have as many products as possible in stock at all times, however periodically we may sell out of some products quickly. All items are hand made and therefore take tai e to re-order.
Can I pre-order a product?
You can commission a product, simply contact us by email at firstname.lastname@example.org
Do you have a shop or a showroom that I can visit?
Although we don’t have a showroom currently, we do welcome customers to our in house shop at Riad Assakina in Marrakech by appointment. If there are particular pieces you would like to peruse in the flesh. Please contact us on email@example.com or telephone us on 00212-808-532-424 to arrange a convenient time to visit.
Can I use your images on my blog or website?
You may use any of our images on your blog or website only when promoting Atelier M Marrakech. Please always credit Atelier M Marrakech when using our photographs, thank you.